Practical IT Service Management Foundations | 263 MB
Learn the best practise approach that fuelled over fifty IT Service Management implementations around the world.
This course will teach you the best practise approach that fuelled over fifty Service Management implementations around the world. Not only will it give you the background and context you need, you'll also leave with the tools you need and a proven approach on how to use them, to implement and improve your service management processes, sustainably!
Are you done with overpriced Service Management courses?
Research shows that about 75-85% of all corporate projects fail: they either completed over budget, much later than planned, or didn't complete at all. Hiring and firing temporary, external and expensive expertise through a consulting firm doesn't bring the sustainable results we're after: once the consultant leaves the knowledge often leaves as well, leaving you to gradually regress to square one.
This course will teach you all the basics you need to know about managing service in your organization, and will teach you to speak “ITILiano“. Knowing the best practise approach that fuelled over fifty Service Management implementations around the world will not only give you the background and context you need: you'll leave with the tools you need and a proven approach on how to use them to implement and improve your service management processes, sustainably!
Using a case study we'll introduce all these best practice processes. With the principles from this course you can start to establish a service baseline within any service organization. You'll also come equipped with best practise implementation ideas that will provide you with practical guidance to take the service levels and process understanding within your organization to the next level.
What are the requirements?
This course has no no prerequisites. No materials or software are needed for you to benefit from this course.
What am I going to get from this course?
Over 15 lectures and 2.5 hours of content!
Understand background and context of Service Management processes.
Implement and improve service management processes, sustainably
Understand the Service Delivery processes.
Understand the Service Support process set and have a practical understanding to implement or improve these processes within your organization.
Use a practical, usable approach to service management directly in your organization.
Have a proven take on Service Management that actually works.
What is the target audience?
This is a Service Management Awareness Course (not a Certified ITIL Foundation course). Our main goal is not to get you past the Foundation exam, but instead you'll learn a practical, usable approach to service management that you can directly use in your organization.
The material is aimed at Service Management beginners or as a refresher course for intermediates. This is not an expert level training program.
The course is based on service management principles that I've implemented at over 50 client sites worldwide. This is my proven take on Service Management that actually works.
This is a practical course with lots of theory, that I've made affordable and fun instead of the typical Service Management classes which are often expensive, long and sometimes even boring
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