Innovative Customer Service Techniques
44m 53s | Video: h264, yuv420p, 1280x720 | Audio: aac, 44100 Hz, 2 ch | 251 MB
| Genre: eLearning | Language: English
Companies often want their employees to think outside the box when it comes to great customer service. Managers and frontline employees, in turn, often want to learn new techniques to boost customer service ratings. This course delivers new and cutting-edge research that can be used to take customer service to new levels. Jeff Toister shows how to influence customer perceptions, enhance your "service sense," and build teamwork in order to exceed customer expectations.
*Identifying the most important customer need
*Making wait time more bearable
*Improving your power of observation
*Avoiding directed attention fatigue
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